Refund policy

Last Updated: November 9, 2026

At Bayberry Cove, we want you to feel confident shopping our coastal fashion, accessories, and home collections. If your purchase doesn't meet your expectations, we're here to help.

30-Day Return Policy

We accept returns of eligible merchandise within 30 days of delivery.

To qualify for a return, items must be unused, unworn, unwashed, and in their original condition, including any original tags and packaging where applicable.

Proof of purchase or an order number is required.

How to Request a Return

To request a return, please contact us through our Contact Us page within 30 days of receiving your order.

Include your order number, the item you wish to return, and the reason for your request.

Our customer service team will review your request and provide return instructions, including the appropriate return shipping address.

Please do not send merchandise back without contacting us first. Return destinations may vary depending on the product.

Return Shipping Costs

Change-of-Mind Returns: Customers are responsible for return shipping costs when returning an item due to personal preference, incorrect size selection, or a change of mind.

Damaged, Defective, or Incorrect Items: Bayberry Cove will cover reasonable return shipping costs when an item arrives damaged, defective, or different from what was ordered.

We do not charge restocking fees.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number, a description of the issue, and photographs when available.

We will review the situation and arrange an appropriate resolution, which may include a replacement, refund, or return at our expense.

Refund Processing

Once your return is received and inspected, we will notify you of its approval or any issues requiring attention.

Approved refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned merchandise.

Your bank or payment provider may require additional time to reflect the refund in your account.

Exchanges

If you need a different size, color, or product, please contact our customer service team.

Exchanges are subject to product availability and supplier fulfillment capabilities. When a direct exchange is unavailable, we may recommend returning the eligible item and placing a new order.

Items Not Eligible for Return

Certain products may have special return restrictions for hygiene, safety, or other reasons. Any applicable restrictions will be clearly disclosed on the product page before purchase.

Final-sale items, if offered, will be clearly identified before checkout.

These restrictions do not limit any rights customers may have under applicable law regarding defective, damaged, or incorrectly supplied merchandise.

Return Address

Please contact our customer service team for return authorization and the correct return address.

Because products may ship from different fulfillment locations, the return address may differ from the original shipping address.

Customer Service

For return requests, refunds, exchanges, or questions about an existing order, please visit our Contact Us page.

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time.